Delivery and Shipping
How do we ship packages
We ship worldwide
How long does the shipping take
United States: 14 – 30
Oceania : Australia, New Zealand: 14 – 30
Europe: 10 – 30
North America : Canada: 14 – 30
Other Countries: 14 – 30
*This doesn’t include our 2-3 business day processing time
If your country is not on the list, please contact us.
We provide tracking information
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages.
If you have any other questions, please contact us and we will do our best to help you.
If you are missing a product from your oder
Changing or cancelling an order
- Changing the item or size
- Delivery/billing address
- Adding items to your order
- Shipping method
In case you receive a faulty product
- Your order number
- Which item is damaged
- A description
- Photographic evidence
Our return policy lasts 14 days. If 14 days have gone by since the delivery date, unfortunately we can’t offer you store credit or an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. We will ask for photo proof before you send your item.
You can return your product for different product.
Please contact us email@example.com if you would like to return an item.
Exchanging an item for a different item of the same kind (e.g. different size)
If your order does not properly fit and you need to exchange it for the same item in a different size, send us an email at firstname.lastname@example.org. You will be responsible for shipping when returning the item to us before we send out another size.