Shipping and Delivery

Delivery and Shipping

We are proud to offer international shipping services to over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers and improve delivering service beyond all expectation.

How do we ship packages

At the moment we have warehouses in North America, Europe and Asia and we ship products from closest warehouse to customer’s address. Packages will be shipped by ePacket, EMS, or through USPS depending on the weight or size of the product and the location of the warehouse.

We ship worldwide

We provide free shipping on all orders to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

How long does the shipping take

(Business days)
United States: 14 – 30
Oceania : Australia, New Zealand: 14 – 30
Europe: 10 – 30
North America : Canada: 14 – 30
Other Countries: 14 – 30
*This doesn’t include our 2-3 business day processing time
If your country is not on the list, please contact us.

We provide tracking information

You will receive an email once your order ships that contains your tracking information, but sometimes due to free shipping tracking is not available.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages.
If you have any other questions, please contact us and we will do our best to help you.

If you are missing a product from your oder

Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.

Changing or cancelling an order

We start processing your order as soon as it is placed. Therefore, we are unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:
  • Changing the item or size
  • Delivery/billing address
  • Adding items to your order
  • Shipping method

In case you receive a faulty product

In the unlikely event you have received a defective item, please contact us immediately with the following information:  
  • Your order number
  • Which item is damaged
  • A description
  • Photographic evidence
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time. If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support! All claims for parcels arriving damaged must be made within 7 days of the delivery date. Unless proof of damage has been verified by a member of the support team, we cannot action a store credit or replacement. Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.

Return policy

Our return policy lasts 14 days. If 14 days have gone by since the delivery date, unfortunately we can’t offer you store credit or an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. We will ask for photo proof before you send your item.

You can return your product for different product.

Please contact us premagaia.yoga@gmail.com if you would like to return an item.

Exchanging an item for a different item of the same kind (e.g. different size)

If your order does not properly fit and you need to exchange it for the same item in a different size, send us an email at premagaia.yoga@gmail.com. You will be responsible for shipping when returning the item to us before we send out another size.